Do you have a question about Caple’s products or services? These are some of the questions we get asked the most, so you may find the information you’re looking for here.

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Wine Coolers

What is a wine cooler?

Our wine coolers are specially developed to preserve the flavour of your wine and maintain the ideal serving temperature. So, if you want to guarantee that the contents of your meticulously selected collection remain delicious for longer, a dedicated wine cooler is an excellent investment. It’s the most economical way to store your bottles in optimal conditions at home. Wine storage and serving can be difficult but keeping a wine cabinet eliminates all the guesswork. This way, you’ll get the best out of your reds, whites, rosés and Champagnes.

What’s the difference between a wine cooler and a fridge?

Kitchen fridges tend to have inconsistent temperatures due to frequent door openings. The lack of moisture may dry out the cork of your favourite wines, causing air to enter the bottle, and harming the contents. A wine cooler, on the other hand, maintains a consistent temperature, which ensures that your wine is stored and served at its optimum condition. You won’t have to worry about damaging the flavour of your best-loved wines, so you and your guests can enjoy every bottle!

What are the different types of wine coolers?

Single temperature wine coolers store wine at a consistent temperature between 5ºC – 18ºC, which is convenient for serving and storing.

A multiple-zone temperature wine cooler is an excellent choice for long-term storage for the wine aficionado with varied tastes. Adjust the temperature zones independently to accommodate your entire collection. This way, you have ready-to-serve wines in one section and long-term storage in another.

Wine coolers can help you get the most out of your space. Whether you’re looking for a freestanding wine fridge that stands out in any kitchen, an integrated wine fridge that blends in with your other appliances, or an under-counter wine fridge that saves counter space, we’ve got you covered.

What temperature should a wine cooler be?

Storing your wine at the right temperature is essential to enjoy all the complex flavours and aromas of your wine. So, whether you enjoy red or white, wine should be stored at 12°C -14°C. Wine coolers can also bring your wine to the ideal serving temperature. If you’re indulging in rosés and whites, the best temperature is 8°C – 14°C, and for sparkling wines, 6°C-  10°C. The correct serving temperatures for full reds are 16°C – 18°C, while lighter reds are better at 13°C – 16°C.

What are the best wine coolers?

Whether you select one of our freestanding, integrated, or under-counter wine coolers, you can be sure that all our wine fridges are specifically designed to preserve your finest wines in perfect condition.

Our most popular range is the under-counter wine cooler, specifically the Wi3125 model. Accommodating Bordeaux, Burgundy and Champagne bottles, this beloved wine fridge hosts a plethora of features. Packed with functionality, this charming built-in model includes; no-frost cooling technology, touch controls, and a slimline design, making it a perfect fit for any lifestyle kitchen.

What is the quietest wine cooler?

All our wine coolers: under-counter, built-in and freestanding range from 38dB[A] to 40dB[a]. Quieter than refrigerators and significantly quieter than normal conversation levels of 60dB[A]. So, whether you work from home or desire a serene space, your wine cooler won’t disturb the peace.

What is the best way to store wine bottles in my wine cooler?

Store your wine bottles horizontally in your wine fridge to keep the cork moist. A dry cork can result in seepage or oxidisation of the wine. Lying the bottles flat also ensures you make the best use of the wine cabinet space and ease of removal.

Can I fit champagne bottles in my wine cooler?

All our wine coolers are designed to store the universally standard 750ml Bordeaux-shaped bottle to maximise bottle storage capacity. However, if you are happy to reduce capacity slightly, the shelves can fit Champagne bottles. You can also store larger bottles by simply removing a shelf to accommodate them. Please note that the 150mm wine cabinets are unsuitable for champagne bottles.

What else can I store in my wine cooler?

Our wine fridges can store a wide range of beverages. So, whether beer is your drink of choice or you prefer a selection of chilled juices for the summer BBQ, all our wine cabinets feature removable and optional extra shelves to convert into a drinks cooler.

Can you put a wine cooler inside a cabinet?

Integrated wine coolers can be installed inside a cabinet for a seamless aesthetic. It is essential that the correct ventilation is used in the cabinetry. Use a plinth grille to ventilate from the plinth line, and consider venting from the top of the unit.

Wine coolers generate hot air; therefore, the air can’t escape without the correct ventilation. The hot air must be dispersed back into the room to prevent the wine cooler from failing.


How do I connect the CapleHome app to my smart oven using my iOS device?

How do I connect the CapleHome app to my smart oven using my Android device?

How do I insert and remove telescopic runners on a single oven?

Ensure the oven is cool when removing and inserting telescopic runners.

How do I remove and replace Sense oven side racks?

To install, align the 2 holes in the catalytic liners with the 2 steel clips in the side of the oven cavity. Once aligned, attach side racks by pushing these onto the furthest steel clip and then clicking the other end onto the closest steel clip.

This will ensure the catalytic liners to the side of the oven. To remove, unclip the side racks from the side of the oven, and remove the catalytic liners.


How do I remove the Caple Sense oven door?

How do I remove the Caple Classic oven inner glass for cleaning?

How do I remove side racks and catalytic liners from Caple C2100, C2361, C2150, C2160 single oven?

How do I reduce the effects of condensation in my Caple oven door and cavity?

Condensation is a natural by-product of cooking due to the water content found in all food types.

As the oven temperature increases, the water inside the food evaporates, turning into steam. The process continues until the air inside the cavity reaches what is known as saturation point, or until a cooler surface becomes available (such as the lower part of the oven door) where the steam returns to liquid in the form of condensation. Although measures to combat this process and draw out additional moisture are put in place during the manufacturing of your appliance, the improved energy efficiency and insulation found in modern ovens means there is less place for moisture to escape and it therefore remains in the cavity.

There will always be some condensation present both during cooking and after your oven has cooled down. It is normal for condensation to appear on the door of the oven and for it to drip on the floor when the door is opened. We would recommend that once the oven has cooled, you use a dry cloth to wipe away any residual moisture.

Please Note: Foods that are frozen or contain a higher water content, like chicken, will produce a higher level of condensation.


To reduce the effects of  condensation:

  • Preheat the oven before placing food inside
  • Defrost food prior to cooking
  • Increase the ambient temperature in the room
  • Cover food (use a pan/dish with a lid when cooking liquid dishes)
  • Don’t leave food in the oven to cool down
Why is my enamel cracking?

Don’t place baking trays on the oven floor

Before you start to cook, always check that any oven trays have been removed from the bottom of the oven.

Place cookware and trays on the wire shelves, never on the bottom of the oven as excessive heat will build up between the tray and the oven floor which may lead to the enamel peeling and cracking.

Don’t line the oven with kitchen foil 

Please don’t line the oven with silver foil, this will focus heat and create hot spots which may cause the enamel lining of the oven cavity to crack of blister

Extraction & Cooker Hoods

How do I change my extractor filters?

How do I fit a Caple CAP60CF charcoal filters for CCH600, CCH700, CCH900, CCH100, TSCH600?

How do I fit a Caple CAP61CF charcoal filter for CGC610, CGC710, CGC910, CGI920, BXC610, BXC910, BXI911?

How do I replace lights on the CAPLE CGC610, CGC710, CGC910?

How do I reconfigure the Caple RC001 extractor remote control?

How do I change a Caple CAP24CF charcoal filter?


Why are there ice/water droplets on the rear wall of my fridge?

Your fridge has a wet wall system & it is normal to see ice or water droplets on the rear wall.
This is the auto defrost function, please make sure items in the fridge do not touch rear wall as they will interfere with this function & are likely to become wet.

There is water underneath my salad boxes?

Please check that the water drain hole is not blocked & water is running away freely, refer to instruction book for more information.

My fridge freezer makes strange noises?

All refrigeration works under low & high pressures created by a compressor, it is not unusual to hear strange noises such as:

Bubbling noise: This noise is caused by the flow of the refrigerant in the system especially during the off cycle (compressor not operating) & refrigerant state/pressure.

Water flow noise: Refrigerant flowing into the evaporator caused by change of pressure/refrigerant state.

Air blowing / Fan noise: Normal fan noise, this noise can be heard during normal operation of the system due to the circulation of air.


My washing machine is jumping about excessively?

Please check transit bolts have been removed from appliance, check appliance is level & feet locked into position.

Refer to instruction book for further information.

My washing machine is not filling, displaying E10, E2 or ERR5?

Please check water supply is fully turned on.

  • Please make sure door is properly closed & locked.
  • Please check inlet hose is not twisted or kinked behind appliance.
  • Please check drain hose is not too low & syphoning water out.

Refer to instruction book for further information as error code varies between models.

My washing machine is not draining, displaying E21, E3 or ERR2?

Please check drain hose is not twisted or kinked behind appliance.

  • Please check drain hose connection to plumbing, ensure blanking plug has been removed so water drains into waste.
  • Please check drain hose or filter are not blocked.
  • Please check drain hose is not too low & syphoning back.

Refer to instruction book for further information as error code varies between models.

My washing machine hasn’t spun?

Please check load as maybe uneven & unbalanced causing appliance not to spin, change load & try again (spin only).

If UNb displayed then load was unbalanced, change load.

Refer to instruction book for further information as error code varies between models.

There is an unpleasant smell coming from my appliance?

Possible causes & solutions:

Excessive use of detergent (enzyme based) during low temperature cycles, use less detergent & avoid cold cycles, carry out maintence washes regularly.

Excessive use of fabric conditioner, use less concentrated fabric conditioner.

The appliance door is kept closed after each use, always leave the door ajar/slightly open after every wash to allow fresh air into drum to dry & reduce mould/mildew build up.

Refer to instruction book for further information.

My washing machine door seal is mouldy.

This can be caused by excessive use of detergents, always using low temperature wash cycles & leaving door closed between uses.

Run a number of wash cycles at 90°C without any laundry in the machine, add a cup of sodium carbonate to reduce mould build up on door seal.

Fabric conditioner is not leaving soap drawer?

Fabric conditioners are often sold in concentrated form and must be diluted first, check instructions on bottle/packet.

Check soap box & drawer are clean making sure water jet holes in top of soap box & syphon cap is clear, clean.


My dishwasher will not start?

Please check that the plug has not become loose or been switched off accidently.
There may even be an issue with the socket itself. Try another electrical appliance in the same socket, like a radio, or anything that you know is working.
The dishwasher won’t operate if the door isn’t closed fully. If you don’t hear the latch as you shut the door, it might still be open.

My dishwasher has just been installed & will not fill with water & E1 is displayed?

Please check that the water supply is turned on & that the fill hose is not kinked or twisted.
Check drain hose is not too low & syphoning back, check that the installer has removed blanking plug from sink plumbing connection.

Do I need to add salt & rinse aid?

Salt is required to protect your dishwasher from lime scale & soften the water for better cleaning results.
Rinse aid is required to ensure spot-free, shiny dishes & to assist the drying function efficiency.

My dishwasher is not cleaning very well?

It is very important to maintain your dishwasher by following these simple steps for perfect cleaning results.
Check that cutlery, dishes & glasses are dishwasher safe.
Regularly clean filters to avoid blockages & food deposit build up.
Regularly remove spray arms & clean to make sure spray holes do not become blocked, to clear blockages inside the holes use a toothpick.
It is important not to overload or in correctly load the baskets as this will stop your dishwasher from cleaning efficiently, refer to instruction book for more information.

Correctly loaded

Overloaded & Incorrectly loaded

Make sure pots/pan handles & large plates do not catch on upper spray arm, if they do this will stop the rotation of the arm & the upper basket will not clean properly.
Adjust upper basket to the upper (higher) setting to allow clearance & free spray arm rotation, refer to instruction book for more information.
Make sure excessive food is removed from pots, pans & plates before loading into the dishwasher.
For best cleaning results it is best to load pots, pans, plates on the lower basket, placing larger plates at the rear of the basket & smaller plates at the front. For cups, mugs & glasses place on the upper basket.

Glasses are coming out with white spots & film on them?

Please check that the softener is topped up with salt, check salt & rinse aid settings, check glass ware is dishwasher safe.

Refer to instruction book for further information.

Glasses are cloudy?

Ensure glass ware is dishwasher safe & washed on correct wash settings for best results, high temperatures can cause damage.

Refer to instruction book for further information.

Cutlery is rusting?

Check cutlery are dishwasher safe, make sure cutlery is not touching as continued rubbing together can cause pitting.
Possible imperfections in the stainless steel cutlery.

Water is left on some items after drying?

It is perfectly normal to find water may be left on items made of wood, plastic & Teflon.
If dishwasher is left overnight condensation can form inside & on base of cups etc… best to unload lower basket first then upper.

My dishwasher is not drying very well?

Check that the dispenser has rinse aid as this is important for the drying efficiency, it may be necessary to increase the rinse aid setting.
For best results unload dishwasher 10-20 minutes after cycle has finished & if possible do not leave overnight as condensation can form.

My dishwasher has dirty water inside?

Please check filters are clean, check that drain hose is not too low & syphoning back. Also check it has a swan neck shape at the top to stop water in sink running back into appliance.

What are the different positions for my Caple CBASKET1?


Why is there an unpleasant hot smell emanating from my induction hob?

If recently installed please check installation guidelines have been followed for ventilation & the hob frontal vents are not blocked.

Please check there is no wooden batten or rail blocking the front vent stopping air flow.

Why does my C840i induction hob drop power on zones when I turn on another zone?

For a typical 4 zone induction hob of say 7kw you cannot have all 4 zones on full power at the same time due to load rating.
The power management within the electronics will spilt the power load depending on the number of zones being used.

So if to the power of 12 you could get a spilt of:

1 zone 12
2 zones 6 + 6
3 zones 4 + 4 + 4
4 zones 3 + 3 + 3 + 3

Or a combination say 2 zones – one at 9 & one at 3 however this power sharing varies between brands, models, designs, number of zones etc….
Please note that power sharing is generic across ALL Brands that manufacture induction hobs.
Some Brands, models have split side zones (LH/RH) which allows one zone on the LH & one zone on the RH to be set on high or boost for a few minutes
But once another zone is added into the equation then the power will be shared between the 3 zones.

My induction hob is flashing U

This is not a fault with the hob but pan non-compatibility or recognition.

  • There is no pan on the cooking zone.
  • The pan is not compatible with induction.
  • The bottom diameter of the pan is too small.
My induction hob is displaying E4

This is not a fault with the hob & probably caused by configuration of cooking zones not carried out by installer after installation.

Refer to instruction book for further information as varies between models.

My Induction hob is displaying EC

This is linked to E4 & EC is displayed if the configuration hasn’t been carried out correctly & been unsuccessful.

Refer to instruction book for further information as varies between models.

My induction hob is displaying E5

This code normally suggests a live wire has not been connected correctly during installation – check the wiring terminal block as a link may be missing or not fitted securely.

Refer to instruction book for further information as this varies between models.


How do I configure the C950i?

Why is my C815C ceramic hob not working on two zones?

One of the live wires may not have been connected properly. Ensure both lives L1 & L2 are connected for the hob to work correctly.

Why are two zones on my C843i not working?

If the zones light up on the display & look like they are going to operate but the inductors aren’t heating up it is likely to be an installation error.

You may also get error codes: U or E5/E6.

Check the hob has been wired correctly during installation,

Both lives L1 & L2 to the live for the hob to work correctly.