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Appliances

Do you have a question about Caple’s products or services? These are some of the questions we get asked the most, so you may find the information you’re looking for here.

Alternatively, please call us on 0117 938 1900 or email us…

Ovens

How do I remove and replace Sense oven side racks?

To install, align the 2 holes in the catalytic liners with the 2 steel clips in the side of the oven cavity. Once aligned, attach side racks by pushing these onto the furthest steel clip and then clicking the other end onto the closest steel clip.

 

This will ensure the catalytic liners to the side of the oven. To remove, unclip the side racks from the side of the oven, and remove the catalytic liners.

 

Induction Hobs

When I turn on another zone to high setting other zones drop power?

For a typical 4 zone induction hob of say 7kw you cannot have all 4 zones on full power at the same time due to load rating.
The power management within the electronics will spilt the power load depending on the number of zones being used.

So if to the power of 12 you could get a spilt of:

1 zone 12
2 zones 6 + 6
3 zones 4 + 4 + 4
4 zones 3 + 3 + 3 + 3

Or a combination say 2 zones – one at 9 & one at 3 however this power sharing varies between brands, models, designs, number of zones etc….
Please note that power sharing is generic across ALL Brands that manufacture induction hobs.
Some Brands, models have split side zones (LH/RH) which allows one zone on the LH & one zone on the RH to be set on high or boost for a few minutes
But once another zone is added into the equation then the power will be shared between the 3 zones.

My induction hob is flashing U

This is not a fault with the hob but pan non-compatibility or recognition.

  • There is no pan on the cooking zone.
  • The pan is not compatible with induction.
  • The bottom diameter of the pan is too small.
My induction hob is displaying E4

This is not a fault with the hob & probably caused by configuration of cooking zones not carried out by installer after installation.

Refer to instruction book for further information as varies between models.

My Induction hob is displaying EC

This is linked to E4 & EC is displayed if the configuration hasn’t been carried out correctly & been unsuccessful.

Refer to instruction book for further information as varies between models.

My induction hob is displaying E5

The induction hob is not connected correctly – check wiring terminal block as link may be missing or not fitted securely.

Refer to instruction book for further information as varies between models.

 

Refrigeration

Why are there ice/water droplets on the rear wall of my fridge?

Your fridge has a wet wall system & it is normal to see ice or water droplets on the rear wall.
This is the auto defrost function, please make sure items in the fridge do not touch rear wall as they will interfere with this function & are likely to become wet.

There is water underneath my salad boxes?

Please check that the water drain hole is not blocked & water is running away freely, refer to instruction book for more information.

My fridge freezer makes strange noises?

All refrigeration works under low & high pressures created by a compressor, it is not unusual to hear strange noises such as:
Bubbling noise: This noise is caused by the flow of the refrigerant in the system especially during the off cycle (compressor not operating) & refrigerant state/pressure.
Water flow noise: Refrigerant flowing into the evaporator caused by change of pressure/refrigerant state.
Air blowing / Fan noise: Normal fan noise, this noise can be heard during normal operation of the system due to the circulation of air.

Laundry

My washing machine is jumping about excessively?

Please check transit bolts have been removed from appliance, check appliance is level & feet locked into position.

Refer to instruction book for further information.

My washing machine is not filling, displaying E10, E2 or ERR5?

Please check water supply is fully turned on.

  • Please make sure door is properly closed & locked.
  • Please check inlet hose is not twisted or kinked behind appliance.
  • Please check drain hose is not too low & syphoning water out.

Refer to instruction book for further information as error code varies between models.

My washing machine is not draining, displaying E21, E3 or ERR2?

Please check drain hose is not twisted or kinked behind appliance.

  • Please check drain hose connection to plumbing, ensure blanking plug has been removed so water drains into waste.
  • Please check drain hose or filter are not blocked.
  • Please check drain hose is not too low & syphoning back.

Refer to instruction book for further information as error code varies between models.

My washing machine hasn’t spun?

Please check load as maybe uneven & unbalanced causing appliance not to spin, change load & try again (spin only).

If UNb displayed then load was unbalanced, change load.

Refer to instruction book for further information as error code varies between models.

There is an unpleasant smell coming from my appliance?

Possible causes & solutions:

Excessive use of detergent (enzyme based) during low temperature cycles, use less detergent & avoid cold cycles, carry out maintence washes regularly.

Excessive use of fabric conditioner, use less concentrated fabric conditioner.

The appliance door is kept closed after each use, always leave the door ajar/slightly open after every wash to allow fresh air into drum to dry & reduce mould/mildew build up.

Refer to instruction book for further information.

My washing machine door seal is mouldy.

This can be caused by excessive use of detergents, always using low temperature wash cycles & leaving door closed between uses.

Run a number of wash cycles at 90°C without any laundry in the machine, add a cup of sodium carbonate to reduce mould build up on door seal.

Fabric conditioner is not leaving soap drawer?

Fabric conditioners are often sold in concentrated form and must be diluted first, check instructions on bottle/packet.

Check soap box & drawer are clean making sure water jet holes in top of soap box & syphon cap is clear, clean.

Dishwashers

My dishwasher will not start?

Please check that the plug has not become loose or been switched off accidently.
There may even be an issue with the socket itself. Try another electrical appliance in the same socket, like a radio, or anything that you know is working.
The dishwasher won’t operate if the door isn’t closed fully. If you don’t hear the latch as you shut the door, it might still be open.

My dishwasher has just been installed & will not fill with water & E1 is displayed?

Please check that the water supply is turned on & that the fill hose is not kinked or twisted.
Check drain hose is not too low & syphoning back, check that the installer has removed blanking plug from sink plumbing connection.

Do I need to add salt & rinse aid?

Salt is required to protect your dishwasher from lime scale & soften the water for better cleaning results.
Rinse aid is required to ensure spot-free, shiny dishes & to assist the drying function efficiency.

My dishwasher is not cleaning very well?

It is very important to maintain your dishwasher by following these simple steps for perfect cleaning results.
Check that cutlery, dishes & glasses are dishwasher safe.
Regularly clean filters to avoid blockages & food deposit build up.
Regularly remove spray arms & clean to make sure spray holes do not become blocked, to clear blockages inside the holes use a toothpick.
It is important not to overload or in correctly load the baskets as this will stop your dishwasher from cleaning efficiently, refer to instruction book for more information.

Correctly loaded

Overloaded & Incorrectly loaded

Make sure pots/pan handles & large plates do not catch on upper spray arm, if they do this will stop the rotation of the arm & the upper basket will not clean properly.
Adjust upper basket to the upper (higher) setting to allow clearance & free spray arm rotation, refer to instruction book for more information.
Make sure excessive food is removed from pots, pans & plates before loading into the dishwasher.
For best cleaning results it is best to load pots, pans, plates on the lower basket, placing larger plates at the rear of the basket & smaller plates at the front. For cups, mugs & glasses place on the upper basket.

Glasses are coming out with white spots & film on them?

Please check that the softener is topped up with salt, check salt & rinse aid settings, check glass ware is dishwasher safe.

Refer to instruction book for further information.

Glasses are cloudy?

Ensure glass ware is dishwasher safe & washed on correct wash settings for best results, high temperatures can cause damage.

Refer to instruction book for further information.

Cutlery is rusting?

Check cutlery are dishwasher safe, make sure cutlery is not touching as continued rubbing together can cause pitting.
Possible imperfections in the stainless steel cutlery.

Water is left on some items after drying?

It is perfectly normal to find water may be left on items made of wood, plastic & Teflon.
If dishwasher is left overnight condensation can form inside & on base of cups etc… best to unload lower basket first then upper.

My dishwasher is not drying very well?

Check that the dispenser has rinse aid as this is important for the drying efficiency, it may be necessary to increase the rinse aid setting.
For best results unload dishwasher 10-20 minutes after cycle has finished & if possible do not leave overnight as condensation can form.

My dishwasher has dirty water in side?

Please check filters are clean, check that drain hose is not too low & syphoning back. Also check it has a swan neck shape at the top to stop water in sink running back into appliance.