Guarantee

Please register for your free 2 year parts and labour guarantee as soon as possible to ensure we are able to respond quickly and offer you the best possible support at all times.

Having trouble Registering?
Call 0330 123 0998 or Click here






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Read data protection information.

If you provide us with information about another person, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out in the Important Data Privacy notice displayed overleaf) for which their personal data will be processed. You are entitled to ask for a copy of the information we hold about you (for which we may charge a small fee) and to have any inaccuracies in your information corrected.

For quality control and training purposes, we may monitor or record your communications with us. If your personal details change, if you change your mind about any of your marketing preferences or if you have any queries about how we use your information, please let us know by contacting our Data Protection Officer, Maurice Lay Distributors Limited (trading as Caple), Fourth Way, Avonmouth, Bristol BS11 8DW.

Important Data Protection Information

Caple is a trading name of Maurice Lay Distributors Ltd (reg no 2070141). Maurice Lay Distributors Ltd is the owner of the Caple trademark in the UK/EEC.

Maurice Lay Distributors Ltd will use your personal details and information we obtain from other sources for customer services and administration, for marketing and to analyse your purchasing preferences. We may keep your information for a reasonable period for these purposes.

We or our business partners may contact you by mail, telephone, e-mail or other electronic messaging services with offers of goods and services or information that may be of interest to you.

By providing us with your telephone number or email address you consent to being contacted by these methods. If you do not wish to receive marketing information by these methods from Maurice Lay Distributors Ltd tick this box: or our other business partners

Model No. Serial Number
(if known)
Date of Purchase Would you like a Caple Care advisor to contact you regarding an extended warranty

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By clicking continue I Register that I have read and accept the terms and conditions and the Privacy and Cookies Consent.

Your new Caple appliance comes with a 24 month guarantee to cover against electrical and mechanical breakdown on condition that:

  • Evidence of the date of purchase (delivery note or receipt) is available at the time of repair, showing the appliance was purchased within 24 months prior to the date of the claim.
  • The appliance has been correctly installed in accordance with the information supplied with the appliance.
  • The appliance has only been used for DOMESTIC purposes; COMMERCIAL use is not covered by the guarantee.
  • The appliance has been used in accordance with the manufacturers’ operating and maintenance instructions.
  • The appliance has only been repaired/maintained by one of our accredited service agents.

Exclusions

This guarantee does not cover:

  • Use outside the United Kingdom.
  • Calls to put right incorrectly installed appliances.
  • Damage resulting from transportation, neglect or improper use.
  • Damage or alterations carried out by parties other than a Caple authorised agent.
  • Accidental damage caused by foreign objects or substances.
  • Damage/faults to consumer replaceable items such as light bulbs, filters, light covers.
  • Damage as a result of routine maintenance, including cleaning and de-scaling.
  • Damage to removable glass/plastic parts.
  • Appliances installed for use in a commercial environment.
  • Appliances which are the subject of rental agreements.

Having trouble Registering?
Call 0330 123 0998 or Click here

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Having trouble registering

Please contact a Caple Care advisor on 0330 123 0998 or fill in the form below and we will contact you at a convenient time to help.